Thank you for choosing Foxxyjbags

We're thrilled to have you visit our online store, and we sincerely appreciate your purchase. We look forward to seeing you again soon!
Every ready to ship is shipped within 1-3business days.
We welcome custom orders! Simply reach out to us via text, and together we can create your dream bag. You'll choose the material and color, and since most of our items are handmade, please allow at least a week completion. We'll keep you updated every step of the way until your design comes to life.

If you have any questions or concerns, don hesitate to contact us. We respond faster to text messages. If you have the WhatsApp, you are also welcome to use it to contact us

Shipping

Make sure your shipping address is correct at checkout, as we can not redirect packages once they are in transit,

All ready-to-ship products are processed and sent out within 1–3 business days. Processing times don’t include weekends or holidays.

All shipments are insured, and we’ll provide you with a tracking number.

How can I track my order?

We utilize USPS Carrier Services for shipping. Once your order is dispatched, we will send you the tracking number, which you can use to track your order on USPS.com.

If you encounter any issues tracking your order, please reach out to us, and we will contact our carrier to assist you. In case of any delays, we will notify you about the expected late arrival of your package.

Lost Package

If your package doesn't arrive as expected, please remain calm. Start by the tracking information on the carrier's website to see if it is still in transit or if there are any delivery issues.

If the tracking indicates "delivered" but you haven’t received your package, please contact your local post office assistance. They may have left it in a secure location. If the package is indeed lost, reach out to us, and we will respond promptly. If the loss is due to an incorrect address provided by you, we won't be able to assist. However, if the error was on our part, we will issue a store credit coupon for an exchange. If the package is simply lost, we will still provide you with a store credit coupon for an exchange.

Lost Returned Package

When returning an item, please take detailed photos and choose a carrier that offers a trackable tracking number, which you should share with us once shipped So we can follow up to check its status. If the tracking shows the item was delivered but we haven’t received it, please contact your carrier. If the package is found to be lost or stolen, we won't issue a refund, but we will offer a 20% discount on your next purchase.

What are your delivery options?

We USPS Carrier Services and offer the following options:

- USPS Parcel Select or Retail Ground: 2-8 business days
- USPS Priority Mail: 1-3 business days
- USPS Priority Mail Express: 1-2 days guaranteed

Standard shipping is free of charge while other options are priced based on the size of your order, and we also offer combined shipping.

International Shipping

We offer international shipping. Customers are responsible of any customs duties, VAT, tariffs or import fees required by their country. These prices are not included in our price or shipping charges.

We are not currently using DHL services.

Foxxyjbags Return and Refund policy

RETURNS*

Thank you for your purchase! We hope you are delighted with your order. If you're not completely satisfied, you can return it for a store credit coupon, which can be used for another item of equal value or for a future purchase.

To initiate the return, please email or text us a proof of purchase showing the date and payment details. Include the reason for your dissatisfaction, and we’ll respond promptly.

Please note that you will be responsible for the return shipping costs. The item must be returned unused, undamaged, and unstained. Otherwise, we might decline the return.

**Contact Us:**

Call or Message /WhatsApp: +1 267-408-9068
Email: foxxyjbags@gmail.com

**EXCEPTIONS**
Items on sale cannot be returned. Additionally, any return after the 14-day window from the date of the received package will not be accepted.

Custom-orders can not be returned because you will be aware of every development in your custom items from the beginning to the end,

**REFUND**

Once you send the unwanted item to the correct address that we will give you by text or email. After the shipping, please provide us with the tracking number. After the package is received, we take a short video or picture of the item outside the box.
Upon receipt of the returned item in its original condition, you will receive store credit for an exchange or for your next purchase.

If you choose not to have any credit then, we refund your money minus our shipping cost that we will provide you with.

Your Concerns